Skyble
ServicesWorkplace Support
Skyble

Workplace Support

Professional support services designed to keep your Apple ecosystem running smoothly with response times and coverage options that match your business needs.

Essential
Included
Core
+ê 6,000
Pro
+ê 12,000
Upgrade Support
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Skyble

From essential included support to premium 24/7 emergency response, choose the level that matches your business requirements

Choose Your Support Level

Professional support designed to scale with your business needs and requirements

Workplace Essential

Included

Foundation support ensuring service viability with unlimited operational requests

Response Time48 hours
CoverageBusiness Hours
Operational RequestsUnlimited
Change Requests6/year
Complex Issues3/year
Unlimited operational requests (employee lifecycle, device operations)
6 change requests per year (policy changes, scope modifications)
3 complex technical issues per year (consulting, advanced troubleshooting)
48-hour response time (business hours)
Email support during business hours
Automated quarterly reports
Proactive service evolution included (new features, improvements)
Most Popular

Workplace Core

+ê 6,000

Enhanced support for growing organizations with faster response times

Response Time24 hours
CoverageBusiness Hours
Operational RequestsUnlimited
Change Requests9/year
Complex Issues6/year
Unlimited operational requests (employee lifecycle, device operations)
9 change requests per year (50% increase over Essential)
6 complex technical issues per year (100% increase over Essential)
24-hour response time (same business day)
Email + priority support queue
2 strategic business reviews per year
Proactive service evolution included (new features, improvements)
Upgrade to Core

Workplace Pro

+ê 12,000

Premium support for mission-critical Mac environments with maximum uptime

Response Time4 hours
Coverage24/7 Emergency
Operational RequestsUnlimited
Change Requests12/year
Complex Issues12/year
Unlimited operational requests (employee lifecycle, device operations)
12 change requests per year (100% increase over Essential)
12 complex technical issues per year (300% increase over Essential)
4-hour response time (same day priority)
Email + phone + direct specialist contact
Quarterly strategic reviews + annual roadmap session
24/7 emergency support for critical issues
2 on-site visits per year + custom automation consulting
Proactive service evolution included (new features, improvements)
Upgrade to Pro

Multiple Support Channels

Access support through your preferred communication method

Email Support

All tiers include priority email support with documented response times

Chat Support

Real-time chat for immediate assistance during business hours

Phone Support

Direct phone access for Core and Pro tier customers

Video Support

Screen sharing and video calls for complex troubleshooting (Pro tier)

Support Coverage & Response Times

Professional support aligned with UAE business hours and requirements

Business Hours Coverage

Monday - Friday9:00 AM - 6:00 PM GST
Saturday - SundayEmergency Only (Pro)
UAE HolidaysEmergency Only (Pro)

Response Time Guarantees

Essential Tier48 Hours
Core Tier24 Hours
Pro Tier4 Hours
Emergency (Pro)24/7 Availability

Ready to Upgrade Your Support?

Choose the support level that matches your business requirements with Jamie Taylor's 10+ years Apple ecosystem experience

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